Refund Policy

At CodeEra, we strive to provide high-quality digital products and services. Due to the nature of digital products, all sales are generally final. However, we understand that circumstances may arise where a refund is warranted.

This refund policy applies to all purchases made through our website, including but not limited to:

• Digital products and downloads
• Software licenses and tools
• Educational content and courses
• Consulting services and custom development
• Subscription services

Digital Products

Refunds for digital products may be granted within 14 days of purchase if:

• The product is significantly different from what was described
• The product contains major defects that cannot be resolved
• You have not downloaded or accessed the product
• Technical issues prevent you from accessing the product

Custom Services

For custom development and consulting services:

• Refunds may be provided if work has not yet begun
• Partial refunds may be available based on work completed
• Refund terms are typically outlined in the service agreement

Subscription Services

For subscription-based services:

• You may cancel at any time to stop future charges
• Refunds for current billing period may be granted in exceptional circumstances
• Unused portions of annual subscriptions may be refunded pro-rata

The following items are generally not eligible for refunds:

• Digital products that have been downloaded or accessed
• Custom work that has been completed and delivered
• Products purchased more than 14 days ago
• Products that have been modified or customized
• Services that have been fully rendered
• Products purchased with discount codes or during sales (unless defective)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@codeera.dev
2. Include your order number and purchase details
3. Explain the reason for your refund request
4. Provide any relevant documentation or screenshots

Processing Time

• Refund requests are typically reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider

We may consider refunds outside of our standard policy in exceptional circumstances, such as:

• Technical issues that prevent product use for extended periods
• Duplicate purchases made in error
• Billing errors or unauthorized transactions
• Medical emergencies or other hardship situations
• Product defects that cannot be resolved

Each case will be evaluated individually, and we reserve the right to make final decisions on refund requests.

We strongly encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. Chargebacks may result in:

• Immediate suspension of account access
• Removal of purchased products and licenses
• Additional fees and administrative costs
• Permanent account termination

We are committed to resolving issues amicably and will work with you to find a satisfactory solution.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

For significant changes, we will notify customers via:

• Email notifications to registered users
• Website announcements
• Updates to the "Effective Date"

For questions about refunds or to request a refund, please contact us:

Please include your order number, purchase date, and reason for refund request in your initial contact to expedite processing.